How we handle your personal information
LiveWell Medical Clinic, as a private sector health service provider, is required to comply with the Australian Privacy Principles (APPs) under the Privacy Act. The APPs regulate how we may collect, use, disclose and store personal information and how individuals may access and correct personal information which we hold about them.
Your personal and health information
LiveWell Medical Clinic collects personal information, such as your name, address, your phone number,
date of birth and telephone number.
Health information is defined under the Privacy Act and includes such information as personal information about the health or disability (at any time) of an individual, medical records, billing information, Medicare number and genetic information about an individual and could be held in any form, including paper, electronic and visual information.
How do we collect your personal information?
We collect and use your personal information with your consent and will obtain that information from you directly, unless it is unreasonable or impractical to do so, for the purpose of providing you with the health care services you seek. Your personal information is collected by LiveWell Medical Clinic in the following ways:
- by clerical employees of LiveWell Medical Clinic, including receptionists;
- by independent health practitioners in our medical clinic and recorded on patient medical records that belong to LiveWell Medical Clinic
- through our websites in the form of online enquiries and requests for appointments
We may also collect information from you that is necessary to provide you with health care services. This may include collecting information about your health history, family history, your ethnic background or your lifestyle to assist with the diagnosis and treatment of your condition.
For what purposes do we collect, hold, use and disclose your personal information?
We collect, hold, use and disclose your personal information for the following purposes:
We will only use your personal and health information for the purposes described above, unless
the other purpose is directly related to the purpose for which you have given us the information and
you would reasonably expect that we would use or disclose the information for that purpose, and
you have consented for us to use your information for another purpose.
How we may contact you
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with all applicable marketing laws, such as the Spam Act 2003 (Cth). If, in your dealings with us, you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you and, if so, the fees will be as advised from time to time. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information we hold; however, we will only do so in accordance with our rights and obligations under the Act. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may send us a written request us to amend it, including the basis on which you are requesting the amendment. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.
Data and website security
LiveWell Medical Clinic takes reasonable steps, and implements reasonable safeguards,
to protect your personal information from misuse, interference, loss, unauthorised access,
modification or disclosure. All patient information is handled securely and in accordance
with professional duties of confidentiality. We will destroy or permanently de-identify any
of your information once it is no longer required for the purpose for which it was collected
provided we are not otherwise required by law to retain that information.
Seeking more information
If you have any complaints or questions about this policy or with regard to our collection, use or
management of your personal information, please contact:
LiveWell Medical Group
Level 7, 484 St Kilda Road
Melbourne NSW 3004
We will endeavour to respond to your complaint within a reasonable period. If you are unhappy with our response, you may refer your complaint to the Office of the Australian Information Commissioner.